Processing Time
Orders are processed within 1-2 business days of purchase (Monday-Friday, excluding US federal holidays).
Shipping Rates & Delivery (United States)
Free standard shipping on all US orders over $75. Orders under $75 ship at a flat rate calculated at checkout. Standard delivery typically takes 4-7 business days after processing; expedited options available at checkout.
Order Tracking
You'll receive a shipping confirmation email with a tracking link once your order ships.
Address Accuracy
Please double-check your shipping address at checkout. Underlume is not responsible for orders shipped to an incorrectly entered address.
Delays
Shipments may occasionally be delayed due to carrier issues, weather, or high-volume periods.
Lost or Missing Packages
If tracking shows delivered but you haven't received your package, contact support@underlume.com within 30 days so we can investigate with the carrier.
Sales Tax
Applicable US state and local sales tax is calculated automatically at checkout based on your shipping address.
Contact Us
support@underlume.com or +1 737-290-6623.
