Shipping Policy

These terms are identical to the Shipping Policy shown at checkout.

Processing Time

Orders are processed within 1-2 business days of purchase (Monday-Friday, excluding US federal holidays).

Shipping Rates & Delivery (United States)

Free standard shipping on all US orders over $75. Orders under $75 ship at a flat rate calculated at checkout. Standard delivery typically takes 4-7 business days after processing; expedited options are available at checkout.

Where We Ship

We currently ship to addresses within the United States.

Order Tracking

You'll receive a shipping confirmation email with a tracking link once your order ships.

Address Accuracy

Please double-check your shipping address at checkout. Underlume is not responsible for orders shipped to an incorrectly entered address.

Delays

Shipments may occasionally be delayed due to carrier issues, weather, or high-volume periods.

Lost or Missing Packages

If tracking shows delivered but you haven't received your package, contact support@underlume.com within 30 days so we can investigate with the carrier.

Sales Tax

Applicable US state and local sales tax is calculated automatically at checkout based on your shipping address.

Contact Us

Underlume
30 N Gould St, Sheridan, WY 82801, United States
Email: support@underlume.com
Phone: +1 737-290-6623
Hours: Monday-Friday, 9:00am-6:00pm ET