Returns & Refunds

Underlume is an online intimates retailer based in the United States. We want you to love what you wear, so every order is covered by the terms below. These terms are identical to the Refund Policy shown at checkout.

60-Day Returns

You have 60 days from the date of delivery to return or exchange your order. Items must be returned in good, sanitary condition. For hygiene reasons, items marked Final Sale and intimate apparel with the hygienic liner removed cannot be accepted for return.

How to Start a Return

Contact us at support@underlume.com with your order number to start a return or exchange. We'll provide instructions and, for US orders, a free return shipping label.

Refunds

Once your return is received and inspected, we process your refund to your original payment method within 5-7 business days. Original shipping charges (if any were paid) are non-refundable.

Exchanges

Need a different size or color? Let us know when you start your return and we'll ship your exchange as soon as the original item is on its way back to us.

Damaged or Defective Items

If your order arrives damaged or defective, contact us within 14 days of delivery at support@underlume.com with photos, and we'll make it right at no cost to you.

Final Sale Items

Items marked Final Sale at the time of purchase are not eligible for return, exchange, or refund.

Sales Tax

Applicable US sales tax is calculated at checkout based on your shipping address and refunded proportionally on approved returns.

Contact Us

Underlume
30 N Gould St, Sheridan, WY 82801, United States
Email: support@underlume.com
Phone: +1 737-290-6623
Hours: Monday-Friday, 9:00am-6:00pm ET